Document Details

Document Type : Thesis 
Document Title :
Effectiveness of the Implementation of the Balanced Scorecard in the Saudi Non-Profit Hospitals
فعالية تطبيق بطاقة الأداء المتوازن في المستشفيات السعودية غير الهادفة للربح
 
Subject : Faculty of Economics and Administration 
Document Language : Arabic 
Abstract : The aim of this study has been to determine the extent of the feasibility of the performance evaluation methods implemented in the Saudi nonprofit hospitals, and to explain the extent to which it is possible to implement the balanced scorecard in these hospitals, as well as the extent to which the balanced scorecard is effective in improving the performance of the hospitals that have implemented it. In order to achieve these aims the descriptive (inductive) methodology was used by means of the description of the current conditions of the Saudi nonprofit governmental hospitals along with the review of the previous academic research. The descriptive (analytical) methodology which utilizes the case study was also used in four nonprofit hospitals in Jeddah using the interview instrument that included previously prepared, close ended and open ended questions. The interviews were conducted with 16 officials managing these hospitals, and the data were qualitatively analyzed in a manner consistent with the research methodology, by presenting the cases in a narrative sequential manner, as well as presenting the interpretations and agreements and differences between the interviewees about the research questions. A theoretical proposal was also presented about the manner in which the balanced scorecard works in the nonprofit hospitals. The study came up with several findings most important among which is the fact that the Saudi nonprofit hospitals that implemented the balanced scorecard found that the evaluation methods are more feasible relative to other hospitals, and that the control and evaluation procedures in the Saudi nonprofit hospitals improved in the past few years after the computerization of the controls. The study also found that the extent of the implementation of the balanced scorecard in the researched hospitals ranged between medium and high for several reasons foremost among which is that such hospitals are playing an executive role in implementing the programs previously prepared by the authorities to which they are administratively affiliated; and that the Saudi nonprofit hospitals possess an executable clear and comprehensive strategy that has been thoroughly studied. The study also found that the implementation of the balanced scorecard has been in most cases effective in the hospitals that implemented it, and that the presence of the balanced scorecard helps pay attention to the patients’ complaints. The study recommended that the officials in these hospitals should continue to collaborate with the funding authorities in order to allocate enough funds so as to improve performance, enhance promptness in the administrative procedures, implement the modern administrative accounting tools foremost among which is the balanced scorecard, and read more about the balanced scorecard and seek help from experts when its implementation is desired. 
Supervisor : Dr. Mohammed Hassan Muftii 
Thesis Type : Master Thesis 
Publishing Year : 1438 AH
2016 AD 
Co-Supervisor : Dr. Farid Omar Sheikh 
Added Date : Thursday, December 15, 2016 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
محمد طالب المريAl-Marri, Mohammed TalibResearcherMaster 

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