Document Details
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Document Type |
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Thesis |
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Document Title |
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"Employees' Attitudes towards Knowledge Management Applications in Public and Private Sectors in the Kingdom of Saudi Arabia: A Comparative Study of The Royal Commission for Jubail and Saudi Kayan Petrochemicals Company" "اتجاهات الموظفين نحو تطبيقات إدارة المعرفة في القطاعين العام والخاص في المملكة العربية السعودية: دراسة مقارنة على الهيئة الملكية للجبيل وشركة كيان السعودية للبتروكيماويات" |
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Subject |
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Faculty of Arts - Department Information Science |
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Document Language |
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Arabic |
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Abstract |
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The dominance of knowledge on all aspects of human life at the end of the industrial era are harbingers of the global transition from the industrial era to the knowledge era. The tracer of these current indicators of this era, marked as the era of "knowledge economy" and "globalization", also sees that the world in the present day has become based on "knowledge" creativity and development. Knowledge Management has emerged as a central managerial concept for improving the performance of the organizations through its processes. Knowledge management processes are crucial to the organizational competitive advantage and innovation.
This study aims to investigate how the public and private sectors, the Royal Commission for Jubail and Saudi Kayan Petrochemical Company, in Saudi Arabia, have adopted the knowledge management applications within their policies. Different areas are explored to examine this topic; trends and opinions of the study societies toward KM applications, sources of knowledge used, KM applications implemented, in addition to determine the similarities and differences between the two societies in this regard. The study provides knowledge sharing process guidelines applicable in the study societies and other similar ones.
In order to test the questions and hypotheses of the study, the researchers used three methods, namely, survey, descriptive, and comparative method through interviews, work field visits, and information collecting through paper and electronic publications. The questionnaire was designed in the light of the previous studies and the idea of the study itself and distributed to the participants electronically. The number of questionnaires returned was (329) in a rate of (72%).
The results of this study indicated that there is interest in knowledge management applications, though these applications are not implemented institutionally as they were not included within the administrative structures of these organizations. The results also showed that the employees trend toward knowledge management applications was "positive" and amounted to (4.10) for the Royal Commission society, and (4.13) for Kayan Company society out of (5.00), while the total staff satisfaction with the reality of these applications in their societies were (2.70) for the Royal Commission society and (2.95) for Kayan Company society out of (5.00), and with (neutral) degree of satisfaction. With regard to the comparison between the study societies, the results indicated there are differences between the two societies in some and consensus in others. Based on these findings, the study provided number of recommendations including: adoption and support by senior management in the two communities of knowledge management applications in order to improve the efficiency and effectiveness of operations, products and services, applying the benchmarking tool with advanced organizations, making new knowledge management applications departments, and increase the focus on knowledge management systems and techniques. |
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Supervisor |
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Prof. Dr. Falih Abdullah Al-Dirman |
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Thesis Type |
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Doctorate Thesis |
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Publishing Year |
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1434 AH
2013 AD |
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Added Date |
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Sunday, June 9, 2013 |
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Researchers
| عبدالله عوض السرحاني | Al-Sirhani, Abdullah Awadh | Researcher | Doctorate | |
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